10EaZy Warranty Policy
10EaZy system hardware carries a one (1) year warranty against defects in materials and workmanship. The warranty is valid from the date of original retail purchase and is a non-transferable warranty that extends only to the original purchaser.
Warranty does not cover or apply to (a) misuse, mishandling, and abuse, (b) products that have been modified, altered, or repaired by an unauthorized party (c) normal wear and tear, (d) damage that has occurred during shipping, (e) loss or theft, (f) damage caused by accident, fire, flood, lighting, or other force majeure events.
For evaluation/repair the entire 10EaZy system (microphone, interface & cable) must be returned to Rational Acoustics.
Upon evaluation (within the one-year warranty period):
- If any of the hardware components (microphone or interface) is found to have a manufacturing defect, a replacement will be provided, the system will be recalibrated free-of-charge and returned with shipping charges prepaid.
- If the hardware components do not have a manufacturing defect and are undamaged, but cannot be brought back up to spec, you can purchase a replacement microphone/microphone capsule or interface and we will recalibrate the system free-of-charge and return the system to you with shipping charges prepaid.
- If any of the hardware components is found to be physically damaged, modified, or altered you can purchase a replacement microphone/microphone capsule or interface and have us recalibrate & return the system for a $100 bench fee (plus return shipping charges).
Upon evaluation (outside of the one-year warranty period):
- You can purchase a replacement microphone/microphone capsule or interface and have us recalibrate & return the system for a $100 bench fee (plus return shipping charges).
** NOTE: Class 1 and Class 2 microphone capsules must adhere to strict tolerances to maintain their compliance, and as a result are far more sensitive instruments than the typical microphones found in a production environment. After some use, it is common that the 10EaZy microphones will simply succumb to the environment they are in - moisture builds up in the backplate of the capsule or hazer/fog fluid finds its way to the microphone, wear and tear to the BNC connection over time, etc.
As such, they should be considered as consumables that will eventually need to be replaced. The rate at which they will need to be replaced is depended on the conditions above, and how well they are taken care of in terms of storage and transportation when not in use.
For all 10EaZy system evaluation/repairs (warranty and non-warranty) please email Rational Support with a description of your system’s problem, the system serial number and proof of purchase (your order receipt or order # and date of purchase).