Apple has officially released MacOS 10.15 Catalina, which eliminates support for 32-bit applications.


Please read this knowledge base article before upgrading.

Home > Troubleshooting > Smaart not opening or functioning properly after upgrading to MacOS 10.14 or Newer

Smaart not opening or functioning properly after upgrading to MacOS 10.14 or Newer

Please note: This following issues have been seen mainly on MacOS Mojave (10.14) and Catalina (10.15), and this is reflected in this article. For permission issues regarding Windows devices, please email us at support@rationalacoustics.com for further assistance. If Smaart is asking for activation after updating/upgrading, and you are receiving an error message (such as Error 523), please visit this support article.

Please also note that Smaart v7 and Smaart v7 Di are not compatible with the MacOS Catalina (10.15). Please visit here for more information.

 

The following support article is covering the following issues that occur after updating/upgrading to OSX 10.14 or newer; please make sure to check out our other support articles in your question is not answered here:

  • Smaart no longer opens (No splash screen)
  • Smaart no longer sees input (but has output)
  • Smaart does not work with Automation
  • Cannot use Smaart API
  • Smaart displays a message about permissions when trying to open/after opening
     

OSX Mojave and Catalina contain new security features than may unintentionally limit certain functionalities of Smaart. When first opening the application after updating the operating system, a dialog message will appear (similar to the one below) requesting access to a specific permission:
 


 

By clicking "Don't Allow", this prevents Smaart from accessing that information and functioning properly. Please make sure that, whenever a dialog similar to this appears, you click "Ok"; however, if you need to change these permissions at any time, please navigate to System Preferences Security & Privacy > Privacy > The permission you would like to disable, and uncheck the box next to Smaart.
 

 
 

If you have any further questions or issues, please submit a support ticket or email support@rationalacoustics.com for further assistance. Be sure to include account information for verification as well as any screenshots or screen recordings for us to provide faster, more efficient service!