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"Certificate Verification Failed" Error

This is an error related to the Certificate Verification process for Smaart v8 and Smaart Di v2. It only impacts Windows computers and does not impact Mac OS. It was fully resolved with the release of Smaart v8.3 in October 2018.

 

Note that if you are running Smaart v8.1.4 or older, you may see a more ambiguous "Danger, Will Robinson!" message instead. 



If you are running Smaart v8 on Windows:

  • Download the latest version of Smaart v8 from your http://my.rationalacoustics.com account
  • Once you have downloaded the update, just run the installer to overwrite your old version of Smaart v8.
  • Do NOT deactivate Smaart or delete the Ticket file prior to installing the update.

If you are running Smaart Di v2 on Windows:

  • Download the latest version of Smaart Di v2 from your http://my.rationalacoustics.com account
  • Once you have downloaded the update, just run the installer to overwrite your old version of Smaart Di v2.
  • Do NOT deactivate Smaart or delete the Ticket file prior to installing the update.

If you do not have access to the internet or your my.rationalacoustics.com account, please submit a support ticket or contact us via phone +1-860-928-9674 to get the problem resolved.