Apple has officially released MacOS 10.15 Catalina, which eliminates support for 32-bit applications.


Please read this knowledge base article before upgrading.

Error 509

Error 509 means that Smaart does not have read/write access to an important license file directory.

 

Causes

 

User Account Permissions

If your OS user account has special permissions, or if your user account is a member of a larger Windows domain, the user account permissions may be preventing Smaart from accessing the license file directory.
 
Please ensure that your OS user account has full read/write access to the following directory:
 
Mac OSX: (harddrive)\Users\Shared\Ticket
 
Windows Vista\7\8: C:\Users\Public\Ticket
 
Windows XP: C:\Documents and Settings\All Users\Application Data\Ticket
 

Antivirus

Some aggressive antivirus programs can block Smaart (and other applications) from accessing various system directories. If you have verified your user account permissions and you are still seeing Error 509 please temporarily disable your antivirus and see if the error persists. If Smaart opens successfully you may need to add an exception/exclusion to your antivirus program so that it ignores Smaart. See the antivirus manufacturer's website for more information about excluding programs.