Covid-19 Statement

March 23, 2020

COVID-19 STATEMENT In consideration of the latest information from global, federal and state officials regarding the Covid-19 pandemic, Rational Acoustics has taken the following steps to ensure the health and safety of our employees and customers, and the greater community as a whole. OFFICE STAFFING Effective immediately, most of the Rational staff will be working […]

COVID-19 STATEMENT
In consideration of the latest information from global, federal and state officials regarding the Covid-19 pandemic, Rational Acoustics has taken the following steps to ensure the health and safety of our employees and customers, and the greater community as a whole.

OFFICE STAFFING

  • Effective immediately, most of the Rational staff will be working from home until at least March 31st, 2020. Everyone will still be available via their normal phone extensions and email addresses.
  • Our Sales & Admin staff will be working staggered days from home, but there will always be at least one person in the office to respond to phone calls and handle sales/shipping duties.
  • Our Technical Support staff will be providing tech support via phone and email as normal. Call 1-860-928-7828 or email moc.scitsuocalanoitar@troppus
  • No visitors will be allowed in the Rational Acoustics offices, and all meetings will be held via phone or online.

SMAART TRAINING CLASSES
Due to the risks associated with travel and close-contact group events, we have made the decision to cancel all upcoming in-person Smaart Training Classes through the end of May 2020.

  • Classes that will be cancelled include the upcoming Dallas, TX, Orlando, FL and Nashville, TN classes.
  • All registered class attendees will be contacted directly with information about receiving a refund or transferring to another class later in the year (when we hope this whole COVID-19 situation will be a distant memory).
  • As of right now, we are still planning to conduct all US-based Smaart Training Classes scheduled for June 2020 and beyond.
  • For questions, concerns or additional information please email moc.scitsuocalanoitar@gniniart
  • For information regarding the status of any Smaart classes scheduled to be held outside of the United States, please contact the class organizer directly. A list of all currently scheduled classes can be found HERE.

ONLINE STORE SALES

Our Online Store will operate as normal except that due to our reduced in-office staffing we are suspending express shipping and only offering ground shipping options for all hard-goods orders.
Smaart License Code orders from the Rational online store will continue to be delivered via email as normal.

We will continue to monitor the Covid-19 situation and make adjustments to our company operations as necessary to ensure minimal impact for our customers. We are acutely aware of the enormous impact this pandemic has had on the professional audio and live events industry and we appreciate your patience and understanding.

Wishing everyone health and safety and peace during these strange and uncertain times.

The Smaart folks at Rational Acoustics

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