portion of my smaart screen is frozen

[atlantic09]

Just got the updated registration code to upgrade to v6 today. thanks Karen for your excellent service. I installed v6 and turn the program on, what happenned was a portion of the smaart screen, only inside smaart window is frozen in both RTA and Spectrogragh mode. Example from 31.5hz to 500hz is frozen and above that is normal, and it would go back to normal after awhile and it would froze again.
please help if you know what's going on, just wonder it has to do with my video card?
Robert

[Calvert Dayton]

Off the top of my head this doesn't sound like any known issue (or common operator error) that I can think of. When you say it's frozen, do mean there's no data there at all or that it's just displaying the same information all the time in that region all the time (i.e., when the rest of the spectrum is updating normally)? You can e-mail me a screen shot if you like.

I do think I'd be interested in learning what kind of video card/chip you have in your machine though. It would also be helpful if you tell us what kind of computer and what OS you're running.

[atlantic09]

Hi Calvert,
My laptop is Lenovo 3000 V200, i am using M Audio USB Mobilepre for audio in/out. It does not happenning now so no screen shot is taken. When it happens again i will email you a few. Thank you.

[Calvert Dayton]

Looks like your computer uses an Intel GMA X3100 (chipset) graphics adapter. I don't have any direct experience with that model but a Vista test machine I had set up at EAW used a 900 or 950 series Intel GMA that gave me no end of grief. It provided only marginal support for openGL and wouldn't even let you dial back hardware acceleration to troubleshoot. (Windows actually does a pretty decent job of emulating openGL in software, albeit slowly, or anyway it used to). I would not want to point the finger too quickly, or tar all Intel GMAs with the same brush based just on experiences with one or two, but failing to update portions of the graph probably rated as some of the milder symptoms we saw with the older models.

Oh, and to add insult to injury, Windows Update kept bringing down new Vista drivers for the damned thing that worked less well than the version(s) before and wouldn't roll back. Every time that happened I had to go wade through the Intel web site to find previous versions and then jump through hoops to sneak them back onto the machine, past the ever watchful eye of Vista (it's Microsoft's computer now, you're just using it)...

But I'm not bitter.

Not all their driver updates made things worse, BTW. So that might be something you want to explore.

Also, in many cases you can alleviate openGL-related problems by moving problematic functions from hardware into emulation. Some video drivers also let you simply turn off openGL functions fuctions that may be giving you problems. This usually results in some loss of image quality and/or lower (but sometimes higher) execution speed, but if it makes your program work better, that's something. When these kinds of options are available they are typically accessible through the Advanced section of the Windows display properties control panel (or whatever they're calling it these days).

Hope this helps.